Heritage Christian Services

Application and Data Specialist

Job Locations US-NY-Rochester and surrounding areas
Job ID
2021-2654
Category
Information Technology

Overview

Heritage Christian Services is seeking an applications and data specialist to join our IT team. In this role you will support various business applications and productive utilization within the programs and services.  In addition, you will demonstrate expertise in business information that can be derived from these systems.

Responsibilities

  1. Provide ongoing support and guidance to users on various system functionality
  2. Act as focal point for the implementation and ongoing support of various applications.
  3. Integration of applications with other systems used by Heritage Christian Services.
  4. Share best practices and recommendations on maximizing system utilization and process efficiencies.
  5. Lead teams and projects to resolve complex technical issues.
  6. Protect and insure the stability of the applications, as well as maintain the integrity of the data they contain.
  7. Assess, coordinate and review all issues and impacts associated with applications support and business processes.
  8. Create frequently-asked-questions (FAQ) lists and troubleshooting guides to minimize the number of inquiries made.
  9. Build reports that effectively communicate data requested.
  10. Assist with the implementation of the agency’s data management processes.
  11. Continue to develop procedures to improve data quality, accuracy, literacy, and availability.
  12. Assist in filtering and “cleaning” data which will improve data quality and accuracy.

Qualifications

  • Proficiency with PCs, Microsoft Apps and web-based applications
  • Experience with data analysis concepts and tools
  • Demonstrate solid written and verbal communication skills
  • Experience providing excellent customer service
  • Project management experience
  • Bachelor’s degree in Information Technology related field of study preferred

Our Commitment to Equity and Justice

 

We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity. As you speak out, be strong, faithful and well.

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