Heritage Christian Services

Customized Support Assistant

Job Locations US-NY-Amherst and surrounding areas
Job ID
Human Services


To assist in maintaining a safe and nurturing home environment that fosters self reliance, encourages growth and supports individuals in developing and utilizing natural supports and community resources to maximize independence. To support the mission, vision and vision of Heritage Christian Services.


  1. To act as a role model for individuals supported and other staff persons by supporting the Mission, Vision and Values of HCS.
  2. To act as the primary contact person for the families, other service providers and Community Habilitation management team.
  3. Under direction of the Customized Support Coordinator, supervises and schedules work of all staff to assure appropriate coverage based on individual need.
  4. To assist in training of staff on an ongoing basis.
  5. To assist with Quickbook transactions and banking needs.
  6. To assist with Therap documentation and checking of implemented documentation.
  7. To attend necessary meetings, training sessions and conferences within the agency and in the community.
  8. To supervise the facilitation and documentation of each individual’s services and monthly summaries.
  9. To report all incidents, illness, or any other unusual circumstances to the Customized Supports Coordinator.
  10. To communicate and ensure resolution to maintenance concerns in the home including general housekeeping and maintenance of the grounds and equipment.
  11. To be responsible for teaching and role modeling safe practices in the home inclusive of fire safety, medical emergencies and personal safety.
  12. To perform any other function as deemed necessary by the Customized Supports Coordinator


  • Minimum of High School diploma or high school equivalency; college experience preferred
  • Experience with people with intellectual and developmental disabilities is preferred
  • Strong organization and time management skills
  • Ability to multi-task
  • Personable and energetic with a positive attitude
  • Valid driver’s license that is in compliance with Heritage Christian Services’ motor vehicle record standards, and reliable transportation to and from work
  • Ability to work a variety of shifts 
  • The ability to effectively communicate with individuals to further assure their growth and development are required

Our Commitment to Equity and Justice


We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity. As you speak out, be strong, faithful and well.




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