Heritage Christian Services

Help Desk Technician

Job Locations US-NY-Amherst and surrounding areas
Job ID
Information Technology


Heritage Christian Services is seeking candidates for a Help Desk Technician role. You will support Heritage Christian Services' employees with a variety of computer hardware and software needs. If you have a desire to provide outstanding customer service to assist people with their technology needs, this is the job for you!


  1. Provide level one computer support for desktops, laptops, tablets, mobile devices, and their respective software.
  2. Resolve and/or coordinate solutions to computer hardware, software, internet, and web-based application issues.
  3. Ensure computer imaging has Agency approved software and services and build integrity.
  4. Work with hardware vendors to resolve issues and/or perform minor hardware repairs.
  5. Mobile device setup (laptops, Chromebooks, tablets, smart phones.)
  6. Provide printer and copier support.
  7. Utilize help desk ticketing system.
  8. Provide remote and in-person support, with provided tools, as needed.
  9. Follow up with end-user to ensure resolution.


  • Associates Degree or equivalent experience in an IT-related field
  • Experience providing Windows desktop support
  • Experience with remote support tools
  • Proficient in Microsoft Office/O365 products
  • Experience with Active Directory
  • Reliable and organized
  • Ability to work well in a team environment
  • Excellent customer service skills
  • Valid driver’s license that meets Heritage Christian motor vehicle standards
  • Physical ability to lift up to 30 pounds

Our Commitment to Equity and Justice


We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity. 


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