Heritage Christian Services

Direct Support Supervisor - WNY Region

Job Locations US-NY-Amherst and surrounding areas
Job ID
Human Services



Heritage Christian Services is seeking candidates for leadership positions to support our residential service teams. There are many leadership roles in human services, and supporting people with intellectual and developmental disabilities, and we’re seeking forward thinking candidates who want to advance their careers while making a difference in the lives of others.


We’re making the hiring process easier by using a video interviewing technology called HireVue. After completing your online application, record your job interview using your computer or smartphone at a time that works for you. HireVue will send you an email with a link and instructions. If you can’t complete your interview right away, we’d love for you to complete it within a few days. One of our recruiters will be in touch within one to two business days with next steps. We can’t wait to see what you have to offer.


Text “START” to 47257  or Click HERE to opt in to receive the invite via text message. Message and data rates may apply.



The current leadership opportunities that may be available include:


Shift Coordinator – Coach and motivate co-workers to offer and deliver services and experiences that are meaningful. In addition to direct support, the shift coordinator organizes schedules, provides direction for co-workers, and plays a key role in helping to realize life plans and personal experiences that are important to the people supported.


Assistant Manager – Work closely with the residence manager to oversee efficient and meaningful operations of the home with the people living there at top of mind. Provide leadership to direct support staff so they can effectively assist people with being active, participating members of their communities. Plays a key role in training new team members on their job responsibilities, while providing consistent feedback on their performance. 


Medical Liaison – Follow and coordinate the services needed to support the health and medical needs of people supported. In addition to direct support, the medical liaison schedules medical appointments, updates communications to be sure doctors' orders are followed, organizes medications and supplies, and communicates necessary information.


Immerse yourself in a day of direct support at: www.DirectSupport.org/360.


Earn up to $17.00 an hour, based on the position and experience.



  • Ability to influence others and foster a positive environment
  • Solid verbal and written communication skills
  • Willingess to be kind and respectful to people 
  • Valid driver’s license that meets Heritage Christian motor vehicle standards
  • Physical ability to lift over 50 pounds
  • Minimum of High School diploma or high school equivalency; college experience preferred


Our Commitment to Equity and Justice


We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity. As you speak out, be strong, faithful and well.


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