Heritage Christian Services

Culture Communication Specialist

Job Locations US-NY-Rochester and surrounding areas | US-NY-Amherst and surrounding areas
Job ID


Join an upbeat and experienced communications and marketing team, in the newly added role of culture communication specialist. Help to launch, lead and continually develop an internal communication strategy that fosters deeper personal relationships for employees, enriches work experiences, increases retention and, ultimately, adds distinction to Heritage Christian Services as a first-in-class employer.

In this role there are lots of opportunities for innovation and creativity, for a variety of subjects, including everything from: one-minute celebrations, employee support services, job benefits and perks, urgent communications, agency announcements, public relations and more. Currently, much of the work can be accomplished remotely. Job candidates should be located in Upstate New York, and be able to be present at workforce events in Rochester and Buffalo on occasion.


  1. Supports internal communication initiatives for diverse staff audiences across the agency, serving as a critical member in the implementation of internal communication strategies
  2. Responsible for the implementation of the agency’s internal communication plan including but not limited to the coordination and implementation of blogs, vlogs, websites, portals, social media, email/direct mail, scripts and other methods as needed.
  3. Coordinates creative assets for print, broadcast, video and online projects primarily for internal audiences
  4. Coordinates internal communication events such as agency meetings involving frontline staff, managers, directors and all staff, agency updates. May coordinate any internal communication related pilot programs and cultural activities, virtual and hybrid.
  5. Coordinates content, manages engagement and reports analytics for content management platforms, including Achievers (recognition and rewards), SharePoint (file warehouse) and ADP (payroll and benefits).
  6. Coordinates corporate listening activities including drafting employee surveys, plus organizing focus groups and survey report-outs to internal audiences.
  7. Supports promotions of agency benefits working closely with the payroll and benefits staff.
  8. Handles administrative tasks such as organizing photography; trafficking bids and production; supporting event and project tasks, scheduling meetings, etc.


  • Bachelor’s degree in fields related to communication and/or organizational development preferred
  • Excellent verbal and written communication skills
  • Experience with Microsoft platforms including Word, Excel, PowerPoint, Outlook, SharePoint, Stream and Teams preferred
  • Valid driver’s license and a driving record that meets agency motor vehicle standards, plus reliable transportation to and from work

Our Commitment to Equity and Justice


We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.



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