Heritage Christian Services

Help Desk Technician

Job Locations US-NY-Rochester and surrounding areas
Job ID
2022-4716
Category
Information Technology

Overview

The Help Desk Technician will support all Heritage Christian Services employees, computer hardware and software, which supports the mission, vision and values of Heritage Christian Services, Inc.

Responsibilities

  1. Provide level 1 computer support for desktops, laptops, tablets, mobile devices, and their respective software.
  2. Resolve or coordinate the solution to computer hardware, software, internet, and web-based application issues.
  3. Ensure the imaging of computers have agency approved software and services.
  4. Work with hardware vendors to resolve issues and/or perform minor hardware repairs.
  5. Mobile device setup (laptops, Chromebooks, tablets, smart phones.)
  6. Printers and copiers support.
  7. Utilize help desk ticketing system.
  8. Provide remote and in-person support with provided tools as needed.
  9. Follow up with end-user to ensure resolution.

Qualifications

  • Associates Degree or equivalent experience in an IT-related field.
  • Experience providing Windows desktop support.
  • Experience with remote support tools.
  • Proficient in Microsoft Office/O365 products.
  • Experience with Active Directory.
  • Reliable and organized.
  • Ability to work well in a team environment.
  • Excellent customer service skills.
  • Valid driver’s license that meets Heritage Christian motor vehicle standards.
  • Physical ability to lift up to 30 pounds.

Our Commitment to Equity and Justice

 

We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity. 

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