Heritage Christian Services

Behavior Coach

Job Locations US-NY-Rochester and surrounding areas
Job ID
Human Services


Salary: Payrate ranges from $19 - $20.50 / hour


  • Retirement plan
  • Health insurance, including vision and dental
  • Vacation and sick time
  • 11 paid holidays a year, including three flex holidays for days that are personally important
  • Tuition reimbursement
  • Access to success coaches to help staff members achieve a healthy work-life balance

Are you someone who is passionate about supporting others and improving their quality of life and mental health? If so, a position as a behavior coach might be for you!

Behavior coaches have a knack for helping others when they’re having strong emotions, and support challenging behavior using written support plans. The behavior coach is a person who works alongside other direct support staff (DSPs) to support people with disabilities. They are responsible for all duties that direct support staff complete. They also become familiar with the behavior supports people need, and help others to implement those plans.

We’re making the hiring process easier by using a video interviewing technology called HireVue. After completing your online application, record your job interview using your computer or smartphone at a time that works for you. Then you’ll receive an email with a link and instructions. If you can’t complete your interview right away, we’d love for you to complete it within a few days. One of our recruiters will be in touch within one to two business days with next steps. We can’t wait to see what you have to offer.


Text “START” to 47257  or Click HERE to opt in to receive the invite via text message. Message and data rates may apply.


  1. Provide colleagues with support, constructive feedback and onsite education, as needed, about the implementation of various support plans
  2. Supporting people through challenging times, including implementing positive approaches and various support plans, such as behavior supports plans, guidelines and monitoring plans
  3. Provide direct observations to assist in behavior support plan development, implementation and modification
  4. Document positive behavior and any challenges and/or symptoms
  5. Provide support and modeling to direct support staff (DSPs) on how to write thorough behavior progress notes.
  6. Listen attentively and take a genuine interest in the people you’re supporting
  7. Offer support with personal hygiene and maintaining schedules
  8. Encourage people to deepen meaningful relationships with friends, family and loved ones, which includes get-togethers, phone calls and more
  9. Assist with medical needs, including monitoring health, administering medication and completing documentation
  10. Drive agency vehicles to provide transportation for people


  • Minimum of high school diploma or equivalency; college experience preferred
  • Valid driver’s license that’s in compliance with Heritage Christian Services’ motor vehicle record standards, and reliable transportation to and from work
  • Ability to work a variety of shifts
  • Experience working with people who have an intellectual or developmental disability is preferred
  • Physical ability to effectively implement proper lifting and transfer techniques

Our Commitment to Equity and Justice


We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity. 


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