Help Desk Specialist

Job Locations US-NY-Rochester and surrounding areas
Job ID
Information Technology


The Help Desk Specialist will support all Heritage Christian Services employees, computer hardware and software, which supports the mission, vision and values of Heritage Christian Services, Inc.


Pay rate for this position:  $19.20  - $25.80 / hour


The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting


  1. Provide level 1 and 2 computer support for desktops, laptops, tablets, mobile devices, and their respective software.
  2. Resolve and/or coordinate the solution to computer hardware, software, internet, and web-based application issues.
  3. Build and maintain imaging deployments for computers with agency approved software.
  4. Work with infrastructure team to help organize and maintain device inventory and hardware lifecycle.
  5. Coordinate vendors to establish new services or resolve issues.
  6. Mobile device administration (laptops, Chromebooks, tablets, smart phones.)
  7. Provide printer and copier support and maintenance.
  8. Utilize help desk ticketing system.
  9. Provide remote, in-person and off-site support, with provided tools, as needed.
  10. Follow up with end-user to ensure resolution.
  11. Support Help Desk Technician as needed.


  • Associates Degree or equivalent experience in an IT-related field.
  • 3-5 years’ experience providing Windows desktop support.
  • Experience with remote support tools.
  • 3-5 years’ experience in Microsoft Office/O365 products.
  • Experience with Active Directory.
  • Reliable and organized.
  • Ability to work well in a team environment.
  • Excellent customer service skills.
  • Valid driver’s license that meets Heritage Christian motor vehicle standards.
  • Physical ability to lift up to 30 pounds.

Our Commitment to Equity and Justice


We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.


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