Quality Advancement Coordinator

Job Locations US-NY-Amherst and surrounding areas
Job ID
Human Services


Supports assigned programs and/or services within the agency on continuous quality improvement efforts.  To support and promote the mission, vision and values of Heritage Christian Services, Inc.


Pay rate for this position:  $21.29 - $24.84 / hour


The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting


  1. Incident reporting and completing assigned investigations
  2. Program/service self-surveys
  3. Staff education and training
  4. Compliance with agency policies and procedures
  5. Compliance with NYS OPWDD rules and regulations
  6. Monitoring and oversight of unusual occurrences, unusual med situations and fire safety
  7. Other duties/job responsibilities as directed by the Director of Quality Advancement or designee


  • Four-year degree within a human service related field preferred.
  • Minimum of one year experience supporting individuals with developmental disabilities.
  • Experience and knowledge of OPWDD regulations preferred.
  • Must be flexible to work evenings and weekends when necessary.
  • Must have strong interpersonal skills, excellent organization, written and verbal skills. 
  • Must demonstrate the ability to manage multiple details/tasks and provide effective feedback.
  • Ability to effectively present information to audiences with a variety of knowledge/skill levels.
  • Valid driver’s license that is in compliance with Heritage Christian Services’ motor vehicle record standards, and reliable transportation to and from work.

Our Commitment to Equity and Justice


We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.


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