Business Process Analyst

Job Locations US-NY-Rochester and surrounding areas | US-NY-Amherst and surrounding areas
Job ID


Heritage Christian Services is seeking a Business Process Analyst. In this role you will be responsible for evaluating the ever changing business needs and processes at Heritage Christian. In this collaborative role,

you will analyze, design and oversee implementation of business processes to gain accuracy, efficiency and effect change. To support the mission, vision and values of Heritage Christian Services, Inc.


Pay range for this position: $ 58468 - $77958 / year


The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting


  1. Evaluation of business needs, internal workflows and business processes.
  2. Deliver specifications to include workflow, business rules, interface requirements, and outstanding issues.
  3. Creating and maintaining business process flow diagrams.
  4. Drive initiatives to improve processes, documentation, policies, tools, and systems that enable the success of our business. 
  5. Drive efficiencies of people and process within our business, including "cutting new trails" where processes, documentation, and policies do not exist.
  6. Responsible for understanding strategic initiatives and departmental level goals.
  7. Perform process or functional analysis to identify gaps compared to specifications.
  8. Responsible for day-to-day engagement with business and/or process subject matter experts.
  9. Interface with business teams to determine functional and technology requirements that support organizational business goals, documenting those requirements, and working with Application Data Leads, Managers, Project Managers, and IT to deliver business technology solutions.
  10. Acts as liaison between business and IT for assigned projects. Assists review of business case documents, project plans and schedules to ensure it is accurate and valid to required business needs
  11. Facilitate sessions with all relevant stakeholders to drive clarity and agreement on requirements.
  12. Documentation of requirements, test case oversight and change management procedures from a business owner perspective for existing mission critical systems & applications ensuring change meets (or exceeds) business objectives
  13. Reviews, updates and develops documentation including but not limited to: requirements, process workflows, user stories, use cases, data mapping/validations, business rules, scripts, and procedures for future reference or use.
  14. Creation of highly detailed artifacts that support current and future state of business processes and supporting data analysis; including Business Requirements, Data Details, and Technical Designs


    • Expert in Microsoft   
    • Interpersonal Skills:
      • Build strong relationships across teams and stakeholders.
      • Exhibit empathy and active listening for effective collaboration.
    • Collaboration:
      • Work seamlessly with cross-functional groups.
      • Facilitate workshops to gather diverse input and drive consensus.
      • Work closely with Executive Leadership team members, as well as Directors to solve complex business and process challenges to optimize operations
    • Communication Skills:
      • Communicate complex ideas clearly in writing and verbally.
      • Translate technical concepts for non-technical stakeholders.
    • Communicate findings to Executive Leadership team members and their subordinates using in-depth analytical findings.
    • Analytical Thinking:
      • Analyze intricate processes and identify areas for improvement.
      • Base solutions on data-driven insights aligned with goals.
    • Problem-Solving:
      • Resolve challenges by identifying root causes.
      • Innovate to enhance efficiency and streamline workflows.
    • Work on high-performance, cross-functional teams of Executive Leaders, Directors and subordinates to decide on the path forward based on data-driven insights, ensuring that decisions align with strategic objectives and optimize overall business performance.
    • Adaptability:
      • Adjust strategies to changing business needs.
      • Make informed decisions in dynamic environments.
    • Technical Aptitude:
      • Document current and future processes accurately.
      • Adept with the use of Figma, Visio or equivalent to document processes
      • Adept at JIRA and the use of the Kanban board to drive project tasks
      • Adept at MS Power BI, with the ability to create the first round of technical designs, using star schemas
    • Bachelor’s degree required, Master’s of Science in Applied Business Analytics (or equivalent) preferred
    • 1-3  years minimum experience in one or more of the following:
      • Business analytics (use of data, statistical and quantitative analysis, explanatory and predictive modeling, and fact-based management to drive decision making and analytical problem solving),
      • Requirements analysis and solution design, and business process analysis and redesign
      • Process improvement tools (e.g., Lean, Six Sigma) or statistics as well as experience in the implementation of business process mapping tools


Our Commitment to Equity and Justice


We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.


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