Customized Support Assistant

Job Locations US-NY-Rochester and surrounding areas
Job ID
Human Services





This is an exciting leadership opportunity for someone who wants to make a difference in people's lives. In this role you will support people with intellectual and developmental disabilities in developing and utilizing natural supports and community resources to maximize independence. You will lead a team who assists the people in their home. 


We’re making the hiring process easier by using a video interviewing technology called HireVue. After completing your online application, record your job interview using your computer or smartphone at a time that works for you. HireVue will send you an email with a link and instructions. If you can’t complete your interview right away, we’d love for you to complete it within a few days. One of our recruiters will be in touch within one to two business days with next steps. We can’t wait to see what you have to offer.


Text “START” to 47257  or Click HERE to opt in to receive the invite via text message. Message and data rates may apply.


Pay rate for this position:  $19.30 / hour


The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting


  • Act as a role model for individuals supported and other staff persons by supporting the Mission, Vision and Values of HCS.
  • Serve as the primary contact person for the families, other service providers and Community Habilitation management team.
  • Under direction of the Customized Support Coordinator, supervises and schedules work of all staff to assure appropriate coverage based on individual need.
  • Assist in training of staff on an ongoing basis.
  • Utilize Quickbooks to enter banking transactions to ensure sound financial stewardship.
  • Document service delivery and support colleagues with timely documentation.
  • Actively participate in meetings, training sessions and conferences within the agency and in the community.
  • Supervise the facilitation and documentation of each individual’s services and monthly summaries.
  • Report all incidents, illness, or any other unusual circumstances to the Customized Supports Coordinator.
  • Communicate and ensure resolution to maintenance concerns in the home including general housekeeping and maintenance of the grounds and equipment.
  • Train co-workers and role model safe practices in the home inclusive of fire safety, medical emergencies and personal safety.


  • Minimum of High School diploma or high school equivalency; college experience preferred
  • Preferred one year (min) experience working in Community Habilitation Role; managerial/supervisory experience is a plus
  • Valid driver’s license that is in compliance with Heritage Christian Services’ motor vehicle record standards, and reliable transportation to and from work
  • Ability to work a rotation of shifts and overnight hours is required
  • Experience with people with intellectual and developmental disabilities is preferred
  • Ability and temperament to work effectively with people with mental and physical disabilities is required
  • The ability to effectively communicate with individuals to further assure their growth and development are required

Our Commitment to Equity and Justice


We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.


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