Healthcare Coordinator - Community Services

Job Locations US-NY-Rochester and surrounding areas
Job ID
Human Services


The Healthcare Coordinator is responsible for supporting the Customized Residential Option (CRO) team in meeting the health and medical needs of the individuals that live in the homes. To support the mission, vision and values of Heritage Christian Services, Inc.


Pay rate for this position:  $19 - $21 / hour


The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting



  1. Perform responsibilities of direct support staff.
  2. Develop and maintain a centralized list of medical providers for each individual supported including contact information, appointment frequencies and specialty area.
  3. Support individuals with maintaining a calendar of scheduled medical appointments (and other health related activities [i.e. bloodwork]).
  4. Maintain a master calendar of medical appointments for all individuals in a shared folder accessible to the Community Habilitation/CRO leadership team.
  5. Schedule and assist individuals with medical appointments.
  6. Communicate medical information to team members, family members and clinicians as appropriate.
  7. Support individuals with monitoring expirations dates of medications and with medication refills as needed.
  8. Provide oversight/supervision to support the person with safely administering their medications (*note community habilitation staff are not to administer medications).
  9. Assure the safe transportation of individuals to and from social events, errands and other necessary appointments. 
  10. Assist in supporting people who are home from program/work (or need to be picked up from program/work) with acute medical concerns.
  11. Maintain positive and consistent communication with families, medical providers and clinicians as appropriate to ensure continuity of support.


  • Minimum of High School diploma or high school equivalency; college experience preferred
  • Minimum six months experience in direct support is required
  • Must demonstrate outstanding verbal and written communication skills
  • Demonstrated organizational skills
  • Valid driver’s license that meets Heritage Christian motor vehicle standards
  • Physical ability to lift over 50 pounds and provide assistance to people who require assistance with transfers


Our Commitment to Equity and Justice


We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.


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